Saturday, December 6, 2008

Treatin' A Girl Right

There's a fiber festival held in Berryville, VA annually at the end of October, but this is the first year I've been able to go. It usually ends up conflicting with the birthday dinner for which my Mom and I gather with other family members. Our birthdays are five days apart, so we celebrate together.

So this year, my faithful DH/Sherpa and I went. It's a small but pleasant festival, nice vendors and a lovely locale. I didn't buy much, some pretty alpaca, and a set of #1 ebony sock dpns (double point needles). Oh, and some nice spicy soap! The dpns were quite pricy compared to, say, bamboo, but I got them for the strength of ebony, and put them into use on the Fiesta Mittens.

Imagine my distress when, as I was working on the last few rows of the thumb, one of the needles snapped about an inch in from the tip. I was disappointed, and a bit ticked, too. I've never broken a needle in my life, and now I break what is supposed to be a very strong one.

I looked up the folks from whom I purchased them, Blue Ridge Yarns, and shot off an email. I expected to be referred to the manufacturer, which would have been acceptable to me. Instead, Linda wrote me back, immediately offering to replace the needle for me. A couple emails back and forth (yes, Virginia, it DOES help to say what size needle I need...doh!) and Linda said she'd get the needle in the mail.

It arrived today, well sandwiched between cardboard...and get this! - TWO needles were enclosed. That is customer service, folks. I'm the first to gripe when something goes wrong, but as I've said before, I'm all about the fair, so I wanted to pay my compliments to Blue Ridge Yarns. BTW, they have nice yarns, too.

Anyone in business knows the adage that a satisfied customer will tell one or two others, but a dissatisfied customer will complain to 12 other people. I'm hoping I'll turn that around for a change. If you do shop there, tell 'em why. NAYY, but I like people to see their good karma coming back at them.

Gee, I hope they don't duck.

1 comment:

Elaine said...

Ebony is strong but brittle, be careful. The advantage of bamboo for those small dpns is that it bends...and bends...and bends. LOL Yah for good customer service!