Livid

I know I haven't posted for awhile. Yes, we were socked in by multiple snow storms, and you'd think I'd have written something then, wouldn't you? But I was actually very busy with something else, about which I'll share more presently. We're also thankfully busier at the studio than usual.

I knew you all were simply panting for a PAI (People Are Idiots) rant and since a prime example came up today, I thought I'd share.

We have six local high schools, and a few private schools, in this area. Many of the seniors, whether the school has a contract photographer or not, choose to come to us. Without bragging, we have the best facility in the locale, and with bragging, the best photographer in my DH. The kids come here knowing that we go the extra mile for them. We even take care of digitally submitting their yearbook photo to the various advisers, usually via email attachment.

Today we were told by one senior that her adviser, whom I'll call Ms. Lint Licker (LL for short), informed said senior that her photo would not be in the yearbook. Naturally upset, she posted on DH's Facebook page, asking why. He immediately emailed LL.

She responded by saying she'd never received the 13 senior photos we'd sent....btw, well before the deadline. Now, doodoo happens. Other yearbook advisers have not received or lost an image. You know what they do? They ask the kids, "Where is your picture?" They call the local photographers and ask if we have any to submit. They are conscientious, knowing the importance of their senior yearbook to these students.

Not LL. When the DH called her, she informed him - yelling so loudly I could hear her from about 10 feet away - that it was "Not her job" to call photographers. Even after she admitted to him that she sometimes has email difficulties at her school account! I guess it's not her job to talk to students, either, because she didn't trouble herself to ask them about their images. The DH got her to finally admit that the pages could still be changed, but essentially, it would take too much effort for her. Thirteen seniors won't be in their yearbook, and she can't be BOTHERED?!? What could BE more important when you're taking money to be the yearbook adviser?

DH offered to take his time to help with the layout to get it done. No, LL responded, that would violate state law about privacy. Really? For images that are being published in a public forum like a yearbook?

Two minutes. That's all it would have taken for her to call or email the area's top photographer. She knew she had email issues, she knew we would have images for her, she knew she had at least 13 seniors for whom she had no pictures...and she did nothing. I cannot fathom that level of irresponsibility. We are, of course, taking this to the principal, and failing resolution from that source, we'll be contacting the parents of the students. One has been a client for years, and a friend, and saints preserve LL if we sic this lady on her!

As a last note, I'm the daughter, niece and the sister of teachers, and proud of it. The DH has taught at the local university. Teachers are some of the best of people doing a job that should pay a helluva lot more than it does given the importance of it. If my kids got in trouble with a teacher, I took the teacher's point until I knew any differently. Bottom line, I admire teachers. A lot.

I hate having found a teacher that doesn't hold to the high standard I grew up with.

And the Knit Goes On.

First, a quickie little project from Through the Loops by Kirsten Kapur. It's called Laurie's Beret and is in a lovely honeycomb pattern. There's also a pattern for matching mittens. I used Noro Kureyon from my stash, the first time I've used this yarn. It overshadows the pattern a hair in this photo, less in real life. The plum is actually a bit deeper, otherwise the colors are pretty true. It's fresh off blocking, so I expect a bit more drape as the yarn relaxes.



Now for the MMKKMMystery on Yahoo. This is a spin-off from the MMarioKKnits group, set up just to host the mystery shawl. I'm not working mine with beads. I like beads, I just wasn't in the mood.
I'm using Blue Moon Laci in Bleck, which is a much more grayed lavender than this quick snapshot shows. I didn't try to block it out or anything, just laid it on the chair. I've thought the same thing as my dear friend Olivia-Lee since clue 1...it's a luna moth. Especially since MMario gave us a suggested color list and at the top was a green with hints of yellow. NOT a good color for your Goddess; my greens are forest-y to match my eyes. (batting same) I dove in the stash and pulled up this extravagance that I allowed myself a year and a half ago at MD Sheep and Wool. It's just gorgeous.

Anyway, this is up to clue 3. I'm love the results, knit on a size 5 Knitpick Zephyr circular. I'm using the circular to hold the anticipated weight; the shawl is worked flat, with lace and cables. I'm in heaven.

At least as far as knitting goes. Business is good for this time of year, but I'm worried about my daughter and grandson. Her soon-to-be-ex, aka Dorkey, is doing nothing to help provide for his son, and lied about paying some bills, leaving her stuck with them. He's shacking up with someone else, and driving on his rescinded license. Such a peach, hmmm? Then DD's home was broken into (IMHO Dorkey did it, but that's only an opinion) and several items stolen - camera, computer, jewelry, and worst of all, my grandson's saving jar. Photographer friends of the DH have been sending him amounts from $1 to $50 to replace it, and it's all going into a child's saving account at the bank for safety. Bless them all.

And now, my daughter just lost her job. She's an incredibly resilient young woman, and I KNOW she'll come out on top. But I'm a big one for doing my duty, and right now, my duty seems to be to try to help as much as I can...and to fret. I'm way too good at it.To end on a happier note...this will be a Valentine's gift for her hubby. I just love this image. The DH did a fantastic job (as always) with the lighting, and it just cried out for spot color. These Days of Beauty we do are so much fun - hair, makeup and photography, then my touch afterward. And it doesn't hurt when friends are there to egg one another on and bring their own champagne!

Glad THAT'S Over!

By which I mean 2009. One of the lousiest, if not the worst, I've ever had. Not all of it, of course, but more than enough for me. More sick days than I've ever spent. More deaths touching me, worst of all being Witt's. Not a day goes by that I don't think of him, usually when I'm knitting, but sometimes just when I am finding something ridiculous, and wishing I could share it. And almost everyone struggling to make ends meet.

The year finished up carrying on the theme.

My eldest DD and her creep husband are divorcing, and one of the attorneys for whom she works is helping her, which is a blessing. The not-so-dear SIL’s done nothing to find work, she’s struggling to pay off bills that he was supposed to have paid and didn’t, and he’s sponging off mutual friends. He’s not giving her any money to help, but he’s paying them rent. I know she’s very hurt that her best girlfriend is basically taking food out of Cameron’s mouth. Oh, and he's driving the car of a girl he's apparently fooling around with AT the friend's house, but his license has been revoked. He's already been jailed once for that. What an ass.

Then DD’s trailer was broken into on Monday, and her laptop, camera and some jewelry stolen. Sadder still my grandson’s money jug was stolen, with all his birthday and allowance savings...over $50 just from this last birthday, and she doesn’t know how much more than that. Poor little boy was bawling his eyes out. And to tell the truth, I suspect the soon-to-be-ex. He knows her work schedule, and conveniently returned the key to the place that evening. Hmmm. Another place in the neighborhood was burgled a couple days later - he having not worked in a year and a half knows all the daytime patterns. He's also allegedly out of unemployment insurance, although I'm not sure if that's true.

Then worse. She told us that the jerk had promised to pay the electricity bill so she could buy gifts for Cameron for Christmas. The bill was due the 21st, and she just found out it wasn't paid. This time of year, it's all we can do to pay our own bills. BUT...my MIL heard about it, and sent DD a check to cover it. And DH told his photographer’s forum about Camo, and they set up a Cameron’s Jar fund to give him money...which they’re sending to us, since the dweeb has access to their PO box. My DH had mentioned $1 each, but some are sending more. We got five envelopes just today. So this year's already started out better. Thank God, and I say that most fervently.

Another happy bit...I finished the Verdigris gauntlets I was making for the younger DD. I made them out of Louet Gems yarn Witt gave me, and one skein on size 2 dpns was enough to do the shorter set with about a 2" diameter ball to spare. She's thrilled with them, and I've actually had someone offer to pay me to make her a pair! Given that I'm pretty sure I spent about 80 hours making them...well, she understands the time involved, but I really couldn't begin to charge her fairly for that much time. The cost would be astronomical. She's left the offer open if I want to quote her...any suggestions?

Here's hoping 2010 will be a banner year for us all. If it isn't...well, you know I'll have something to say about it!

Warm Fuzzies

I'm at work, and just got a phone call from my uncle, Harry. My dad has only one brother, his elder by four years, which makes Harry 72. A very spry, healthy and hearty man, thank God.

Harry is a Vietnam vet, who flew for the Navy. Therefore, I barely knew him growing up. When I was very young, I remember hearing his voice on cassette tapes he would send from Hawaii. I remember there being a collision when he was stationed on the John F. Kennedy, and my dad calling everywhere trying to find out if Harry was okay. And I remember one visit to Virginia Beach after Harry and his wife Darlene settled there with my five cousins, for each whose births Harry was absent. You bet I admire Darlene!

So, other than family reunions, I didn't know Harry well. Until. A few years ago, at a reunion being held at his home, we got to talking, mostly about my dad. You see, Dad suffered a stroke when he was a bit younger than I am now. He's physically well, but the stroke affected his speech recall, putting paid to his teaching career. Thus this man who was always the center of conversation, with a biting wit, now sits on the sidelines listening, fighting occasionally to find the right word to interject.

What this meant to me was pretty profound. Dad and I had a very rocky relationship growing up. I never felt good enough for him, and he repeated behaviors he disliked in his own father. But right about the time I felt grown-up enough to tell him how I felt, I no longer could. It would have been fighting an unarmed opponent, and think what you will of me, Gentle Reader, I have a bit more honor than that.

At the reunion, I told this to Harry, following by saying that I felt I'd effectively lost my father. And he startled me by saying he knew just how I felt, because he'd lost his only sibling, the brother that was the only one who would know what their youth was like. It was a huge bonding moment for us, and to a small extent, Harry stepped into the shoes my Dad never filled for me.

Now, the men in my family are traditionally very good hobby carpenters. When my younger daughter was graduating from university, I asked Harry to make her a cedar chest for her gift from us. He did a lovely job, only allowing me to pay for some of the wood. The same when he made an incredible display cabinet for me, and then he surprised us with a gorgeous swiveling double frame as a studio-warming gift.

Not too surprisingly, then, I wanted to make something for him. I settled on a scarf, the beginning of which you can see here. I fell for the yarn, and it reminded me of Harry's lovely blue eyes. The man was killer handsome in his youth, and is still a stunner, as you can see in this picture of him with my late grandmother from four years ago!

The scarf was my car knitting, even with the cables, since they were relatively big and easy, even with slippery yarn. I kept it in my "Emergency Knitting" bag, and worked on it sporadically. Then I realized it was getting close to being long enough, and Christmas was coming, and I did a full-court press (whatever THAT is) to finish it. It was shipped on Friday, with a note telling him what he means to me.

He called the studio today, confessing he couldn't wait to open it. Hey, I'm from this family, and I never expected him to! He repeated several times how beautiful the scarf was, and that he was very moved. He said it was one of the most thoughtful gifts he'd ever received, because he knew a part of me was in it.

It's so wonderful to have one's efforts appreciated like that! Granted, it was a small thing to make, but I did put love into every stitch. I wish we'd gotten to be close earlier in life. I'm sure it would have helped me grow into a better person...not much better, of course, because I'll be snarky till the day I die, but better.

Harry remarked how warm the scarf was. Funny, but I think it's keeping me warm too.

And There's More

I had another unexpected client come in and ask for a restoration and tinting job. The image is his late mother, and it's over 60 years old. As you can see, it's yellowed badly, but there wasn't much overall damage.


I got information from him about her coloring. He said her hair was black, and her eyes brown, but he had no idea what color her dress would have been. I suggested a red, so both flatter her coloring, and because the only lip color you could really get back then was, you guessed it, red.

Here's the resulting image, sent off to the lab for EIGHT 11x14s!





















As promised, a picture of the stocking that will be a Christmas present for the DH's niece, whose name I drew for the gift exchange. This was a Knitpicks kit, and I'm very pleased with how it turned out, save one teeny tiny little detail I screwed up. I put the afterthought heel on the wrong flippin' side of the stocking! I missed a critical few words in the pattern. But she'll never know the difference and it's still cute, so oh, well. Yet again I remind myself of the Persian rug makers, who deliberately make an error in every rug they make, because "only Allah is perfect." So, I wouldn't want to mess with THAT.


Lastly for today, when my hands get tired of knitting with tiny needles working on DD's gauntlets, I'm working on a bit of spinning. With gift knitting I've hardly spun at all lately. Although the last thing I needed was more fiber, thankfully, need didn't enter into it. :-D I fell in love.

The roving is from the Copperpot Etsy store. She shares my love for purple, and I couldn't resist this beautifully prepared mix of merino, tussah, bamboo and a bit of silvery shimmery Firestar. It wants to spin pretty thin, so maybe a shawl will come from the 7+ ounces I got. Drafting is almost effortless with this stuff. The picture leans a hint more magenta than it really is, and it's a bit darker than this too, but I had to use flash or you wouldn't see how finely it's spinning up. It's yummy! I'll do my usual two-ply with it and see what I get. Good thing is, I know it'll be purple.

In Living Color (not the show)

A lady came into the studio today with this 4x6 print, and a story.


The woman pictured is the client's sister. She was a ballerina - I don't know how professionally or anything, but since she's not a child here, I'm assuming (yes, yes, I know!) that she danced for at least some of her adult years.

Unfortunately, all of her pictures were lost in a flood. Need I tell you the devastation she felt? If I do need, you aren't appreciating your photos nearly enough. Go, now...appreciate them and I'll wait.

Okay. My client found this picture about two years ago, and as she says it, desperately wanted to have an 8x10 made of it, and have it tinted as a surprise gift for her sister. She called all over the place; no one did this kind of work.

Then she called us. Oh, yes, the DH told her, we can do that. Just bring it in for a quote. Once she did and I told her that I could do just what she wanted, she was thrilled. To the point of tears. Awwwww. Dammit, I was moved.

I hate being moved. Costs me money. I know this because I only charged her for about two-fifths of the time I actually used. Now, I could have done it in the hour I charged, but not to my satisfaction. And your Goddess simply MUST be satisfied. Ask anyone. Go ahead, I'll wait again.

So here you have it. The client specified the colors she wanted. She said she wouldn't care if only her sister were colored, but I don't think she really would have liked how that looked. The only thing I left as it was, barring cleaning up dust and scratches, was the sofa.

It does look tinted, of course - I defy anyone to colorize a black and white where you can't tell at all that it's been done. Heck, even Ted Turner with all his money couldn't do it. But I am pleased with it. Skin tones are especially difficult, but I think they look very natural here. Her face is sharper, and the contrast is much better too.

On the knitting front, I finished the stocking I was knitting. My younger daughter's birthday was Sunday, and I had found a hat/mitten combo I liked and thought I'd knit her. I sent her to the site to see it.

She emailed back showing me a pattern on the same site for gauntlets (think fingerless mittens) that she preferred. Since I love gauntlets too, I have about a dozen patterns for them. I sent her the .pdfs so she could choose one.

Being my daughter, she picked the most intricate set made on the tiniest needles. *sigh* They're my favorites too. They are by Rosemary Hill, aka Romi, and are called Verdigris. If you've never seen her shawl pins, I utterly love the ones I have. As well as my yarn ball earrings. Anyway, I'm almost done the first one...DD knew she wouldn't get them in time for her birthday...making them from Louet Gems in Pewter, one of the skeins Witt gave me in a color she likes and I don't. So that works!

Pictures of that, and the stocking, soon. I know you have nothing else to anticipate this time of year.

"Polite-ing to Death"

That, for those of you that haven't seen it before, is a Southern-ism. Whereas if you angered someone in NYC they'd rip you a new one, in the deep South things are different. Especially with the ladies. If someone, especially someone with a whip hand over you, is unfair or rude, you "Yes'm" the hell out of them. Everything is said in a tone of deep respect, not a word out of place, leaving the angry person no ground upon which to stand. (I know that is grammatically correct, but English is so awkward that way, basing so much on Latin rules when it's not really a Latin-based language. But I digress.)

So why do I mention that technique? Because customer service in all walks of life has resorted to it as a means of dealing with a consumer, irate or not, and to be honest, I am sick of it.

As an example...today I received an email from my younger sister, B. I had drawn her name for Christmas this year. With four kids in my family, spouses and adult grandchildren, we went to this system several years ago. Much more sensible. Said sister lives in Georgia.

The day before we did the drawing, my other sister J and I were shopping in Kohl's. She spotted some serving pieces in a snowman theme, and remarked that they would be perfect for B, who apparently has a snowman fetish of which I was heretofore unaware. When I drew B, I knew what to get.

Rather than go to the store and pack it all up myself, I went online - how I do 90% of my gift shopping, btw - and placed the order. I wanted to send it early because a) it was on sale; b) I had the money; and c) not much sense giving a holiday item that will be immediately put away. So I placed the order, and watched the tracking to see when she'd get it.

The cheapest shipping option was Fedex, but the kind where they get it there, then give it to the USPS to deliver. This seems to me like a Montague trusting a Capulet with their goblet of wine, but there you have it. Since no one was home to sign for delivery, they had to go pick it up at the Post Office. And one of the two pieces I sent was shattered. Not broken, decimated. B. called Kohl's to report it and they said they would credit my card.

Naturally, I still wanted my sister to have the piece I sent, rather than the pieces it became, so I called customer service, using the number on my email confirmation. Which did not take me to regular customer service, but to Kohl's charge card service. I don't have one, don't want one, and if you own a store card that you don't pay off every month, you're insane. Their rates are usury, pure and simple. But they kindly connected me to the correct department, and I got a rep right away, a rarity that I found pleasing. And even better, I spoke to someone in the USA.

And got Polited. I wasn't upset when I called, I know that doo-doo happens, but this is the way we're all treated now. Everything was over-enthusiastic. Provide your name, and you'd think you just went potty on your own for the first time. Confirm your address and they're practically orgasmic. When I called Sprint awhile back, everything was "Thank you sooo much for that information!" The woman I spoke with at Kohl's was very nice. Don't get me wrong. She got the item re-ordered for me, and was delighted to find it was on a deeper sale and I would save two whole additional dollars. She exclaimed over the adorableness, and informed me she should order one (I was forcibly reminded of the Target lady on SNL!). She told me of her deep longing to visit Georgia, and thrilled to tell me there would be no shipping. All very sweet.

And it made me irritated where I wasn't before. Yes, I know, you're thinking it's perverse of me. However, I prefer to deal professionally. I'm not adverse to a little schmoozing of clients when there is a relationship there, as in our business. But with luck, I won't speak to Suzy Sunshine again. No relationship to develop. Instead, a call that could have been completed in half the time was elongated by all the verbal ego stroking.

I'll grant you, it's preferable to the surliness I was on the end of on another call today. Another company with whom we have no business, nor would we, attempting to fax our voice line. After six of these in rapid succession a few days ago, I looked up the number on Google, found their voice line (no, you really don't want to mess with me) and called. Spoke to a young man who was properly apologetic and guaranteed to take care of it.

Uh-huh. Got six more today. After the first two, I called them, and this time got a young woman. She informed me that I would need to speak with the young man again, and he would have to call me back. I suggested that while I wait on that, she could walk herself to the fax, or call wherever it is, and ask them to knock it off. She got very snippy, told me I'd have to wait for the call, and hung up on me.

That sucks as customer service. If he does call, I'll rat her out in a heartbeat...after all, they are harassing ME, interrupting my work, so what right does she have to be pissed at me for asking that it stop? I didn't use any rude words, or raise my voice. And if they don't call me, you can be sure I'll be on the horn to them soon.

But on the up side, at least I didn't feel like I was covered in sugar syrup when I got off the phone. Not a good feeling for a diabetic. :-)