Thursday, June 19, 2008

Code of Conduct

My new skew on living...

"Live your life in such a way that when your feet hit the floor in the morning, Satan shudders & says...'Oh shit...she's awake!!' "

I shall ignore all those who say this is nothing new.

Tuesday, June 17, 2008

Sweet 'n Sour

I'm a pretty firm believer that for every action there is an equal and opposite reaction. Eastern Philosophy calls it yin and yang. So I'm never surprised when something good is balanced by what Stephen King refers to as a "swift rush of sh*t to the heart."


The sweet - I told you about the lovely prayer shawl my friend and recent house guest, Kristina, made as a gift for me. She knit it as she knew my father-in-law was passing, planning to bring it as a hostess gift. For those of you who knit, it's Alix's Prayer shawl, with Kristina's modification of the edging. I thought you should see such a wonderful gift, so I turned to a guy I know who slings a pretty mean camera. First, the full shawl.


Then the detail at the tip where you can see some beading. Isn't it elegant?


I feel very lucky to have such a generous friend.

Then the sour - we do a lot of sports team work. One of the items we offer are really nice trading cards. These look very much like the real thing you get for pro players. A bit pricey, but they cost us a good bit more than some other things we carry.

So today we get a voice mail from a man complaining that his son's cards only have the kid's name and team...no coach name, no height, etc. Our receptionist gets the message, and being a resourceful woman, she pulls the order envelope before bringing it all to me. Lo and behold, the dad hadn't filled out the section of the form that tells us what to put on the trading cards. We always try to call, but if we don't get an answer, either immediately or to a message we leave, well, we have to get the order off.

He had left two numbers, and I called the first, which was also on the envelope. I got THE WIFE. I tell her, very simply, I'm sorry, but they didn't get other stuff on their cards, because they didn't provide that information. She instantly got belligerent with me, demanding replacements. Um, no...the order form clearly states that they are responsible for filling it out, and we're not at fault here.

Now, understand, I am the bulldog in the business. The DH very sweetly tells me not to deal with upset clients. He knows I can deal with anyone being reasonable, but that I have this very odd expectation that people will behave logically and courteously. When they don't, they can pretty much count on not getting around me. They just won't. I own terriers for a reason.

Doofette tells me that if I won't give her replacements, she wants a refund. Nope, not our error, we're not refunding money on a personalized product...and let's face it, if it's a picture, it has to be a personalized item, doesn't it? Then she tells me we didn't call. We did, I inform her, perhaps having children in the house, one of them got the message? She quickly called me a liar in all but the word. She tells me they've bought pictures from us for years, and I should therefore show more courtesy and have called them.

Oh, really? You've been filling this same form out for years and you still #*($^# it up? Why not just tell me your IQ is 60???? and lady, we DID call. She says her cards had a misspelling last year, and we replaced those. Of course we did, I said, it was our error. This year it is their error, so who do they think should be responsible for that?

Now she's not even letting me get a full sentence out, and boy, is she yelling. If we did call, says she, we should have kept trying. I point out that with literally thousands of orders, we cannot keep calling day after day to try to pin a parent down who didn't fill it out correctly. I also mention some parents don't fill it out because they either don't know, or don't wish to list things like height and weight. "I can't believe that!" she says, implying yet again that I'm lying. Naturally, this makes me ever so much more willing to roll over and play dead for her. Not. She follows this up with telling me I should have pulled his brother's envelope to get more info, in case it was filled in (she apparently doesn't know!). I point out that with thousands of kids, I have no way of knowing if the kid has a sibling, and that his stats wouldn't be the same anyway. Duh.

Of course, I know she's really mad at the husband, who filled this out, and thinks his mistake should be subsidized by us. Oddly enough, I don't agree. Buy a clue. They're on sale at Wally World. Doofette tells me the cards are way more expensive than anyone else charges. Possibly so...they're also nicer. If she felt they were too expensive, I comment, I'm surprised she ordered them.

Unable to answer that, she then threatens to go to the boards of every league we're on and badmouth us, informing me that she "has a lot of pull." So do we, I respond, given that we donate back a substantial portion of our earnings from the league to them as a fundraiser! She orders me to call her husband's cell phone, "As his message told you to to begin with." No, he gave us TWO numbers and I called the first one he listed. If he wants to talk to me, he may call me, I tell her, as we're obviously getting nowhere and I have work to do. She says the envelope probably was filled out, and I tell her she is welcome to come in and take a look. I then politely say goodbye, and hang up.

There's a full moon tomorrow night. I say no fair on her getting a head start.

Monday, June 16, 2008

Barrel of Crafters

The first annual Rustic Tarts & Old Farts Hoot 'n Holler took place this Sunday, and if I do say so myself as hostess, it was a blast. Our friend Kristina (BeadNTat in the blog list) came up Wednesday from East TN, and stayed till today. She brought me a stunning shawl in my favorite purple that she had knit and beaded for me. To say I was overwhelmed is an understatement. Friday we celebrated DH's dinner at our favorite Chinese restaurant, then Saturday, the crafting fun began.

Saturday was World Wide Knit In Public day. Several people were coming in early for RT&OF, and we met up at Cracker Barrel for dinner. Both before and after the meal, we sat in the rockers out front and knit away, much to the interest of passers-by. We chatted until we were about out of light, and went our separate ways until the next afternoon.

Sunday morning brought the advent of one of my favorite people, Elaine, and her wonderful DH, Ken. Elaine had generously brought me some of her angora/wool blend rovings...absolutely scrumptious! Since I was taking my Louet Victoria to the Hoot 'n Holler, I packed the roving up to go with us. We piled stuff into the cars and headed to the studio to set up.

Our front porch is very shady, but we set up a canopy over it all to make sure people would stay comfortable, and added a fan to the mix. We lucked out with a gorgeous day and low humidity. Folks, food and fiberous things began arriving. Elaine and I were spinning, others were knitting, and Betsy showed us some sprang and naalbinding; wish I'd had more time to watch! The incomparable MMario was there, showing us several of his designed shawls. The Artemis he designed at my nag -um, gentle suggestion - is simply glorious. I actually gasped when I unfurled it. Many Orkney Pi shawls were there, and Eugenia (who brought her darling friend Jane) had one of her own designs that was so comfy looking. Mary, who brought her DH Martin, had just finished MMario's QAL that is famous across the Web. The lovely work of Cathy and Noreen made the rounds and I appreciated just how far I have yet to go in knitting.

And then Pat arrived, fresh from TNNA and with sugar-free chocolate, and let us swarm all over her van like she was the Queen Bee and it was our new hive. :-) I walked away with some semi-clear clogs to show off hand-knit socks, four balls of Rowan Tapestry (any recommendations for a pattern?) and some Trekking and Noro sock yarns. Oh, the yummy-ness! I am pretty sure I heard the unmistakable sounds of yarngasms, and I tried not to look too closely. Knitter's etiquette, doncha know.

Speaking of yummy, we had quite a feast for the potluck too. I won't be ashamed to admit that I had seconds of Mary's Citrus Salsa, and Betsy's Banana Trifle. I even got to do a wee bit of singing with MMario, and I was in my element. Okay, I probably don't match the skills of those he's accustomed to singing with, but I had fun.

In fact, I think we all did. What was supposed to be a 1-6 event lasted to almost 9, and I was delighted to have it so. This will be an annual event, but so as not to collide with Father's Day (what day isn't???), it will be the first Sunday in June from now on.

Now here is where I should insert photos...took place at a photo studio, with professionals in attendence - and we didn't take a single shot. Not one. Zip. Too busy playing host, I guess. Yeah, dat's it.

I'm so embarrassed.

Wednesday, June 11, 2008

Dancing With Your Eyes Closed

A dear friend, Witt, and I loan books to one another. Normally I rip right through them, but recent events have left me little time for reading. I've had one book from him for a couple of months without cracking it open. I finally did and found a woven bookmark that he made me. Lovely, and simple, and I'll cherish it.

As I am the story...this is wonderful. The more so because it's a first novel, by Patrick Rothfuss, called The Name of The Wind. The prose is engrossing, and the story fascinating. But one passage moved me to tears.

I quote from page 108. "My parents danced together, her head on his chest. Both had their eyes closed. They seemed so perfectly content. If you can find someone like that, someone who you can hold and close your eyes to the world with, then you're lucky. Even if it only lasts for a minute or a day. The image of them gently swaying to the music is how I picture love in my mind even after all these years."

No offense to my favorite gender, but how many men get that? How many men understand the absolute importance of the quiet, almost unnoticed moment that still means more than words can say? Damned few, in my experience...especially if they are straight.

But I have one of the few. His birthday is Friday, and we're entertaining, so I may not have time to post that day. You should know that we often work weddings together; him photographing this so-emotional day, and me officiating, joining the two into one. When our work is done, we wait for the DJ or band to play something slow. "Soul Provider" was our first dance, and if we can request it, we do. And we dance. With our eyes closed.

Happiest of birthdays, my darling. I could never begin to match the gift that you are to me.

Tuesday, June 10, 2008

Sometime It Pays To Ask

As those of you paying attention - which should naturally be all of you - this Sunday is the first annual Rustic Tarts and Old Farts Hoot 'n Holler. Okay, the Hoot 'n Holler part is new to you, I hear you say, and you're correct. Being in WV, it just had to be done.


I had, ever since the event was named, wanted to have a graphic to suit the name. I had a great vision, but my talents, myriad as they are, do not lie in cartooning, sketching, painting or even drawing a believable stick figure. Such is life; I'm satisfied with my gifts, and I do not repine. Much. So I needed an artist.


My first thought was to turn to a former employee (also possibly a distant relative, but her branch of the family were a bunch of Johnny Rebs who split off and altered the spelling of their last name....we don't talk about it. Please. No, really. It's just too painful. *choked sob*), but I couldn't reach her. The only email I had for her was at her college, and the wench had the nerve to go and graduate. How rude when I might need her one day! I chat with her sometimes on AIM, but not recently, so she was out.


Next, a friend offered to speak to one of her clients. I should probably mention that said friend works in the social services field, and said client IS a client because she's not fully functional in some manner. I don't want to know. Anyway, she was thrilled to be asked, yada yada, and I waited. In vain. Apparently she flaked out and oh how shocked was I.


Not so much.


So, during a staff meeting last Friday where we had a cake for the DH with 50 on it in spite of the fact that he'll be 49 this Friday, and how COULD that have happened? - I came to a realization. One of our employees, who originally asked to be a fly on the wall to learn more, actually teaches photography at a local high school. This I knew. What I did not know is that she also teaches art. Knowing me as you do, Beloved Reader, you know I approached this with all the grace and finesse of a frog in a mud puddle. I jumped on her. Figuratively, for those of you with that kind of mind....I see you, MMario. Et tu, Rosemarie?


Since her plans for Monday, with students done school but teachers reporting, was to create fish with paper clips for noses (fish have noses?), toss them out a window, and with a friend, fish for them with magnets...well, she thought drawing my idea might be more fun. Imagine.


And fun she had. She sent me her design this morning, and it definitely exceeded my vision! She apologized for not having had time to finish the coloring, but I can manage that, and the lettering I asked her to save space for at the top. Let me know what you think...we'll have this available on tees, totes and more for participants, and those who'd like it just for the great drawing of a Scottie pup. :-)


Ask, and ye shall receive...sometimes more than you hope for, and often with a generous heart. Unless you ask ME.

Tuesday, June 3, 2008

I've Been Tagged!

This is a nuisance blog version of the nuisance emails wanting to know all about you as if they really care. "What did you have for breakfast?" "What time did you get up today?" "Have you had a good tinkle lately?" :::snort::: Gee, thanks, Anita! But since I should be working, naturally I'll do this instead. :-)

The rules of the game get posted at the beginning. Each player answers the questions about themselves. At the end of the post, the player then tags 5-6 people and posts their names, then goes to their blogs and leaves them a comment, letting them know they've been tagged and asking them to read your blog. Let the person who tagged you know when you've posted your answer.

Here goes for Your Goddess:

1. What was I doing 10 years ago? I was a getting our business rolling and raising two teenaged daughters. And you wonder where the gray comes from. Or you would if it weren't for L'Oreal.

2. What are 5 things on my to-do list for today (not in any particular order):
a. upload an order to the lab
b. clear off the dining room table
c. clear off the spare beds
d. wash the dishes
e. find reasons to avoid b-d.

3. Snacks I enjoy: Well, anything chocolate! But must be Sugar-Free. LOVE cookies. Almonds.

4. Things I would do if I were a billionaire: Move to Tahti and hire a studly pool boy. Except the DH might object, and I do adore the DH. I think I kind of covered this three blog posts ago.

5. Places I have lived: Joppatowne MD, Suffolk England, Indian Harbour Beach FL, Sumter SC, Cannon NM.

6. Peeps I want to know more about: Kristina, Rosemarie, Elaine, Melanie, Jared

Thursday, May 29, 2008

Tinkle Toes

The second full week of this month was devoted to the large dance studio in the next town. We've done action shots for them for nine years :::gasp::: and all of their costume pictures for the last eight. So you have to figure that we've been watching this year's senior class since they were nine years old. :::gack::::


The costumes are cute, the kids, for the most part, cuter. Even most of the moms shirk the whole stage mother complex - although the ones that have it REALLY have it. Again, they should know that your Goddess is the only entitled one around. Fools.


Some of the older kids, knowing my DH's skill, do very fancy-shmancy jumps. Some of them are freakin' incredible....and some of them take a few shots at it to capture the image. The discards can be a source of much hilarity at times, especially when they involved girls who are champions at the National Level. Yep, these are talented kids.


Every year, on the weekend of recital, we sell the action pictures on the last day. These are shots that we take during the dress rehearsal - very intense shooting, and a lot of emotion, too, as we see the dances for the first time. We set up the tables with books of all the action pictures, arranged by costume, and throw every employee we have into the fray. And it IS a fray, or as we like to call it, The Sharks Are Circling; Every Employee For Themselves. Feeding frenzy commences at 11 and we'll be five deep at every section of the table. The DH and I are off to the side, taking orders from the costume shots. One over-priviledged-in-her-own-mind doctor's wife tries every year to get us to let her look at the pictures earlier than everyone else. Every year she has a new 'reason' why she should be allowed to do so. Every year, I tell her, in far more polite customer-speak, to sod off. It's more fun than I should be allowed...but I manage to deal with it.


So, the hordes come down a long corridor to get to the area in which we're set up, and are now programmed to be blown away. For the last few years, we've taken one of the most stunning jumps, not always by one of the biggest headliners, just to mix it up, and blown it up BIG. Framed and put on an easel, it's our signature image for the year. Yeah, we always sell it, but even so we sometimes keep one in the studio too. Just yesterday a parent commented on last year's shot in pride of place in our reception.


This year's shot is of a young lady who, with her siblings, is one of the most polite kids we get to see. Their parents have done a great job. I thought you might like to see what we selected before all of them get to...don't you feel special? Imagine it as a 20x30 portrait framed in white.

Feelin' like a couch potato now, aren't you? LOL